7 Customer Support Best Practices to Observe During Challenging Times
The sudden change in workplace practices is affecting consumer behavior. What does this mean for your customer support strategy?
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Customer Experience
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Why AI-Driven Product Recommendations Are Key to Conversions and Loyalty
AI-powered product recommendations can reshape the way consumers shop, in a way that traditional manual recommendations can’t come close to touching.
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I'd Rather Be With My Dog
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Navigation.com (HERE)
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You Need a Budget
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The Forex Marketing Playbook: 6 Strategies for Growth
Forex trading (forex) just might be one of the biggest industries ever to exist. It’s no surprise that marketing in the fast-growing world of forex is tough. Click here to get six tips to break thru the noise.
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The Best Shopify Apps to Grow Customer Loyalty
Don't miss out on the top Shopify apps that'll help you streamline your business operations and enhance your customer loyalty efforts.
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Social Media Customer Service: Best Practices
There used to be only a couple of avenues for customer service inquiries: in-store and over the phone. Now, there's also social media customer service.
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Customer Loyalty Programs: Engage Your Customers
It’s not easy to build your brand with direct to consumer relationships. That's where customer loyalty programs come into play.
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Customer Journey Stages: A Breakdown for Agencies [AUDIO GUIDE]
Agencies are finally looking beyond awareness and focusing on all the customer journey stages. Learn how to build a complete experience for audiences.
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Customer Lifecycle: How to Connect With Customers
The customer lifecycle is essential when developing a marketing strategy. Let's explore the customer lifecycle through the lens of a local business.
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Customer Loyalty vs. Brand Loyalty
Let's go over customer loyalty vs. brand loyalty — the difference between the two, and why they have to be addressed in distinct ways.
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5 Customer Retention Marketing Trends
It's all about the customer. Let's explore the top 5 customer retention marketing trends that’ll help you the most in the upcoming year.
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Turning Happy Customers Into Brand Advocates
Did you know? Happy customers recommend to an average of 11 people. Now, multiply that by thousands of customers — that's the power of brand advocacy.
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5 Customer Experience Metrics to Measure
Customer loyalty depends on customer experience. Check out the five common key customer experience metrics you should be measuring.
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5 Ways to Inspire Customer Delight
Ready, set, delight! It's all about a great customer experience. Check out these five ways to integrate customer delight into your digital-first strategy.
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It’s All About Empathy: How to Understand, Influence, and Connect With Customers
A strategy based on behavioral psychology and customer empathy can help brands influence consumer behavior and create long-lasting customer relationships.
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How to Supercharge Word-of-Mouth Marketing Through Customer Experience
Building up word of mouth, especially for newer brands, isn’t easy. We dive into the psychology behind it and show how it helps create connections.
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